CFAR - Terms and Conditions
  • This Domestic Flight Cancellation Waiver (“Benefit”) applies solely and exclusively to domestic flight bookings (within India) that are partially refundable. This Benefit does not apply to:
    • non-refundable tickets;
    • fully refundable tickets; and
    • chartered flights.
  • Subject to these terms and conditions, the Benefit provides for reimbursement of the Net Cancellation Loss, being the difference between:
    • the total amount paid by the customer for the applicable flight booking, excluding any amount towards convenience fees, platform fees, insurance fees, and/or any other similar charges levied by travel agents, travel aggregators, and/or the airline; and
    • the refund amount received by the customer from the airline, travel agent, or travel aggregator pursuant to cancellation of the respective booking.
  • In no event shall the reimbursement payable under the Benefit exceed an aggregate, all-inclusive amount of INR 4,000 per PNR (Passenger Name Record), and not on a per-passenger basis.
  • This Benefit applies exclusively to flight bookings that are made and subsequently cancelled strictly within the validity period during which the offer is running.
  • No cancellation made by the customer less than twenty-four (24) hours prior to the scheduled departure time of the flight shall be eligible for the Benefit, irrespective of the date on which the booking was made.
  • The Benefit is available only in respect of flight bookings for which complete payment has been made using the eligible card on which the offer is available.
  • The customer may avail of the Benefit a maximum of two (2) times during the offer period, subject to a limit of one (1) claim per PNR.
  • To be eligible for reimbursement under the Benefit, the customer must submit a reimbursement request, together with all required documentation, within a maximum of thirty (30) days from the date of cancellation of the flight booking. Every reimbursement request must be accompanied by complete, true, and accurate supporting documentation, including but not limited to:
    • the e-ticket; and
    • the ticket cancellation invoice.
  • The Benefit is designed for personal plan changes and does not cover large-scale disruptions. It does not apply in exceptional situations, including but not limited to:
    • acts of war or war-like situations;
    • terrorism or civil unrest;
    • pandemics, epidemics, or government-declared health emergencies (including COVID-19-like situations); and
    • government restrictions, including lockdowns and travel bans.
  • All reimbursement requests are subject to verification of eligibility and review of supporting documentation. If the customer provides any incorrect information and/or documents, the reimbursement request may be rejected, and the decision of the rejecting authority in this regard shall be final and binding.
  • Subject to successful verification of the information and/or documents submitted, the reimbursement request shall be processed for payment within fifteen (15) business days from the date of submission of such request, depending on the mode through which reimbursement is processed.
  • If the applicable card issuer does not support processing of such reimbursement, it shall instead be remitted to the customer's designated financial instrument, the details of which shall be provided by Mastercard to DreamFolks in the form and manner mutually agreed between the parties.
  • DreamFolks explicitly disclaims any warranty in relation to the service, and shall in no manner whatsoever be responsible for any claims relating to and/or arising out of the subscriber's use of the service, including without limitation any claims relating to sickness, injury (including personal injury), death, and/or any costs, damages, losses, or the like, suffered directly and/or indirectly by the subscriber, related persons, and/or any third party.
  • DreamFolks reserves the right to update the list of outlets where the service will be available, or the options, from the existing inventory without prior notification.
  • By reserving and/or availing the service, it is deemed that the customer has, before availing the service, read, understood, and agreed to be bound by, without limitation and/or qualification, all terms and conditions associated with the service.
  • DreamFolks reserves the right to modify any of these terms and conditions, with prior intimation as per standard timelines.
  • Any no-show against a confirmed booking will not be treated as a cancellation and shall not be applicable for this service.
  • For any queries or support, subscribers may reach DreamFolks' support team, available 24x7, via call at 1800-1234-109 (within India), or email at helpdesk@dreamfolks.com.