Faq.

We facilitate Consumers with access to all 74 operational lounges in India and various lounges across select airports outside India.

Not all airports have a participating lounge. Please check with your card issuer or membership service provider for participating lounge if there is one in your location.

You can access participating airport lounges through credit cards or debit cards or by using vouchers provided by DreamFolks.

If the eligible card has lounge access for the guest also, he/she can take the guest along.

Each lounge has its own policies regarding children. Please check the lounge information and confirm the policies, T&C of each individual lounge.

Please contact the Customer Service team by clicking on the contact us section of the DreamFolks website, app, or call us at 1800 1234 109, we will be happy to assist. Please ensure you have details of the visit you wish to discuss, the date of your visit, the time of your visit.

It’s a service where our representatives will guide you through all checkpoints and the required airport formalities for complete end-to-end assistance. This facility is available at the departure terminal and at the arrival terminal.

All the bookings are to be made atleast 24-48 hours prior to the scheduled service usage. Please read the terms and conditions carefully before confirming your booking. If you have any queries on these terms, please contact us at [email protected] before completing the booking process.

For any additional guests, extra charges will be applicable.

Cancellation Policy:

72 hours prior to the scheduled meeting time - 3% of the Booking Amount
48 hours prior to scheduled meeting time - 10% of the Booking Amount
24 hours prior to the scheduled meeting time - 50% of the Booking Amount
Less than 24 hours - 100% of the Booking Amount

Consumers may avail of certain specified therapies such as head, neck and shoulder massage, and foot reflexology, at select airports.

Spas operate on first come first serve basis.

All mentioned above sessions can be taken if therapists are available.

Each Spa has its own policies regarding guests. Please check with the individual Spa before entering.

No. Please contact your airline’s customer service team to help with specific flight questions.

Please confirm with respective Spa outlets.

DreamFolks offers access to exclusive Social Clubs in different cities offering social, cultural, and recreational experiences.

A photo ID is required for verification at the club along with the Membership card and welcome letter. For assistance, contact us at 1800-1234-109.

You can visit one specific Social Club once per month.

Access to certain recreational facilities require the mandatory use of a physical membership card linked to your subscription as a part of their mandatory verification. You will be prompted on Webaccess during the booking process, where you can submit your card delivery request. Please note, card delivery typically takes 2 to 3 weeks from the date of receipt of request, depending on your city and location. For any queries related to card delivery, kindly contact DreamFolks support team.

Yes, to check the locations, simply log in to the DreamFolks WebAccess portal and browse the list by cities.

Yes, one additional guest is permitted at selected clubs, along with the primary member, spouse, and up to two children (under 18 years). The additional guest option will be visible in the booking form only for clubs that allow this privilege.

No, kindly login to the DreamFolks webaccess portal and raise booking as per the booking timeline. Customers with confirmed booking will only be provided access in the Social Club, direct walk-in will not be entertained by the club under this program.

After booking, DreamFolks shares SPOC details of the club along with the welcome letter. In case of any difficulty in gaining entry at the club you can call us on the DreamFolks helpline at 1800 1234 109. You will be assisted accordingly.

Pre-booking can be done up to 7 days in advance. Bookings must be made at least 48hours before your visit. Government ID and a photo may be required as per the Terms & Conditions.

Most of the social clubs follow casual dress code, but it may vary club to club. It's recommended to check the specific club’s guidelines before visiting or may call to DreamFolks support team at 1800-1234-109.

Some clubs may charge a nominal fee at the time of entry. Amenities available at a specific club can be checked on our Webaccess portal.

Parking availability and charges vary on club-to- club basis. Some clubs offer complimentary parking, while others may charge a fee. Please check with the specific club for details.

Pet policies vary on club-to- club basis. Some may allow pets while others may not. Please check with the specific club for their guidelines.

Memberships are non-transferable. Please check the terms and conditions or contact customer support for more details at 1800-1234-109.

Yes, each club may have its own rules and guidelines, which can vary on club-to-club basis. Guests are expected to follow these rules to ensure a pleasant experience for all. In case of any violation, the club reserves the right to take appropriate action as per its policy.

Once the membership is bought it cannot be cancelled. No refunds will be made

For any assistance/support, please contact DreamFolks support at 1800-1234-109 or visit the official website. You can also write to us at [email protected]

Physical card is mandated for customer and spouse as below clubs:

• Bombay Gymkhana Club (Mumbai)
• Royal Turf Club (Mumbai)

“Coffee at Mall" offers complimentary or discounted coffee at participating outlets present at different Malls or high street cafes in different cities.

For all the coffee joints, customers can choose any one from Americano / cappuccino / latte, under this offer. For the tea stores covered under this program, customers may opt for any one of kulhad chai / honey ginger lemon tea / Black Coffee. This is subject to availability. For more information, please call at 1800-1234-109.

You can generate QR code from the DreamFolks WebAccess portal.

Under this program, we have limited offerings. Please enquire at the coffee outlets before placing order or generating QR code.

Operating hours vary by outlet and can be checked directly with the outlet, including weekends and public holidays.

Operating hours vary by outlet and can be checked directly with the outlet, including weekends and public holidays.

Many outlets provide wi-fi charging points for phones and laptops. Please check with the outlet.

Generally, the cardholder is entitled to avail benefits for themselves.

If you encounter any difficulties, please contact our support team at 1800-1234-109 for real-time support.

If you want to make changes in your existing booking, you need to contact us via email at [email protected] or call at 18001234109. Making changes would depend on some conditions listed below:

• Once amendment request is received, we would cancel your existing booking and rebook it with the correct details.
• While sending emails, kindly capture the below mandatory details
• Full name (the same name used for the booking)
• Booking number/Booking Reference ID (it looks like this: 912345)
• Details to be amended.

Towards Airport- Driver will pick you up from the location while creating booking request From Airport- Driver will meet outside Arrival at the Pick-up car Lane

It is recommended to schedule your pick-up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick-up an hour or 1.5 hours after landing to give enough time to get through customs. It's also recommended to call your assigned driver once you've landed to inform them that you've arrived, so they know to expect you soon.

Anything that needs to be stowed away in the trunk of the vehicle will be considered luggage Oversized items (e.g. bikes, strollers, foldable wheelchairs, etc.) will count as 2 pieces of luggage. ***Luggage count would be dependent on the luggage that fits in the boot of the vehicle

Additional luggage from the permissible limit might attract additional charges or may lead to denial of service if there is an issue accommodating passengers along with the luggage.

Please contact us on 18001234109 or write to us a [email protected] for enquiring about the status of Driver.

A message will be sent to your mobile number confirming Car details 90 minutes before the reporting time. You may contact the driver directly.

It can be booked through web-access portal as per the booking timeline.

It is recommended to make a booking at least 24 hrs before the date of your trip to secure a high-quality transfer service

You can enter your flight number when placing your order. The driver will then wait for you at/take you to the appropriate terminal. Alternatively, you can get in touch with us after placing an order to inform us of the terminal where you wish to be picked up/dropped off. ([email protected] or 1800 1234 109)

Yes, it is mandatory to pre-pay before proceeding further for booking this service in case of paid access.

Please contact DreamFolks support team at [email protected] or call us at 18001234109 for any query