DreamFolks Club - An Exclusive Lifestyle Membership Program
To review the DreamFolks Club Terms & Conditions - click here

Airport Lounges
  • Access to the lounge will be available on a first-come-first-serve basis. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities, which may change from time to time and are required to be adhered to.
  • Participating lounges reserve the right to enforce a maximum stay policy (2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the User/Customer (if applicable).
  • Access to service is subject to an authentication charge (INR 2, or INR 25, as applicable), which shall be borne by the User/Customer.
  • The service is only available for intended customer/user and is non-transferable. The user's name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • The provision of free food/ drinks (whether alcoholic or others) - if applicable as part of service, is subject to wherever local law permits, and is at the discretion of each participating lounge operator and in some cases may be limited. If the user/customer avails any additional services (which are not included within the standard offering) the customer is responsible for making prior inquiries before availing any such services and shall be responsible for directly paying the charges, if any, to the operator.
  • Each lounge follows certain food offerings and child-related policy, customer is responsible for making prior inquiries in this respect with the lounge before entry.
  • Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or airport authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
  • Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, policies such as:
    • A maximum allowable stay duration usually 2-3 hours in the lounge
    • Enforcement of a dress code, or any restriction on the attire
    • Other lounge-specific rules, such as guest, child, pet, etc.
  • Before visiting, guests are advised to make prior enquiries with the lounge to ensure a smooth experience. Compliance with all applicable lounge policies is mandatory. Entry may be denied on failure to adhere to these conditions, without entitlement to refund or any compensation.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Railway Lounges
  • Access to the lounge will be available on a first-come-first-served basis. Access/Usage of services may be subject to terms/conditions/restrictions imposed by the lounge and/or governing authorities, which may change from time to time and are required to be adhered to.
  • Participating lounges reserve the right to enforce a maximum stay policy (2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the user/customer (if applicable).
  • Access to service is subject to an authentication charge (INR 2, or INR 25, as applicable), which shall be borne by the User/Customer.
  • The service is only available for intended customer/user and is non-transferable. The user's name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • The provision of free food/ drinks (whether alcoholic or others) - if applicable as part of service, is subject to wherever local law permits, and is at the discretion of each participating lounge operator and in some cases may be limited. If the customer avails any additional services (which are not included within the standard offering) the customer is responsible for making prior inquiries before availing any such services, and shall be responsible for directly paying the charges, if any, to the operator.
  • Each lounge follows certain food offerings, and child-related policy, customer is responsible for making prior inquiries in this respect with the lounge, before entry.
  • Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, policies such as:
    • A maximum allowable stay duration usually 2-3 hours in the lounge
    • Enforcement of a dress code, or any restriction on the attire
    • Other lounge-specific rules, such as guest, child, pet, etc.
  • Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or airport authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Airport Transfer
  • All bookings are required to be made in advance as per the advance booking timelines indicated below:

    Timelines related to advance booking for the Service:
    Within India
    Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Chauffer by DreamFolks
    24 – 48 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 2 hours prior to the pick-up time
    Outside India
    Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Chauffer by DreamFolks
    72 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 5 hours prior to the pick-up time
  • Vehicle category should be selected while creating booking. Fulfilment of the car category is subject to availability.
  • The driver will wait for the customer at the scheduled meeting point on the travel date. DreamFolks shall not be responsible for any delays from the Customer’s side.
  • In the event the customer does not inform the driver about any delay and the customer does not turn-up at the scheduled meeting point, the booking will be considered as a case of NO SHOW and the booking shall be charged at the full amount.
  • It will be the Customer’s responsibility to manage the luggage within the vehicle category/ segment booked and as per prevalent rules and/ or to book the appropriate vehicle category/ segment accordingly.
  • Subject to the capacity of the vehicle booked, the maximum luggage allowed to be carried in the vehicle is 3 (three) units.
  • In the event the booking is for point-to-point transfer, then no de-tours/ stopovers are allowed. Any deviations from shall be changed additionally and directly to the Customer(s), as per the charges specified by the vendor.
  • Customer(s) are solely responsible for taking care of their luggage and personal belongings and ensure to not leave it unattended. DreamFolks shall not be responsible for any loss of any nature to customer’s personal belongings and luggage.
  • DreamFolks shall not be responsible for any delay and/ or loss (whether direct and/ or consequential) of whatsoever nature caused to the customer due to availing the Service, including without limitation, due to traffic jams, weather conditions, loss of luggage, personal injury and/ or death etc.
  • Cancellation Charges:
    Cancellation Timeline Charge
    Upto 72 hours prior to the scheduled pick-up time 10% of the booking amount
    48 hours to 72 hours prior to scheduled pick-up time 25% of the booking amount
    48 hours to 24 hours prior to the scheduled pick-up time 50% of the booking amount
    Less than 24 hours prior to the scheduled pick-up time 100% of the booking amount
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Transit Hotel
  • Rooms are booked subject to availability.
  • Guest Photo-ID & valid tickets / boarding pass will be required at the time of checking in for all guests.
  • Precise flight details are mandatory; failing to produce the same hotel reserves the right to withdraw / cancel the reservation.
  • On International side the connecting flight has to be within 24Hrs of arrival. After check-in you can’t leave the Security Hold Area (SHA). On domestic side, the stay cannot be longer than 24hrs, and the passengers cannot leave the hotel till departure of your flight.
  • 1 Child up to the age of 12 years can stay with two adults when sharing the same room without any extra charge without the need of extra bed. However, the customer shall check the policy of Transit Hotel, before Checking-in.
  • In case of “NO SHOW”, 100% of booking amount will be adjusted as cancellation charges.
  • AAI reserves the right to suspend all bookings in case of any threat to passenger security and safety, under such circumstances DreamFolks will not be held liable and will not be able to adjust the booking fee paid.
  • Cancellation Policy
    • 72 hours prior to the scheduled meeting time  -  10% of the Booking Amount
    • 48 hours to 72 hours prior to scheduled meeting time  -  25% of the Booking Amount
    • 24 hours to 48 hours prior to the scheduled meeting time  -  50% of the Booking Amount
    • Less than 24 hours  -  100% of the Booking Amount
  • All cancellations made within 24 hours of arrival are subject to a cancellation fee amounting to the entire stay charges plus applicable taxes. If in case of any amendments required, please do contact at [email protected]
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Meet and Assist
  • All bookings are required to be made in advance as per the agreed advance booking timelines:
    Timelines related to advance booking for the Service:
    Site Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Greeter by DreamFolks
    Within India 24 – 48 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 4 hours prior to departure time
    Outside India 72 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 5 hours prior to departure time
  • The Meet and Assist service starts with the service representative welcoming the customer and completes when all checkpoints are addressed within the scope of service level selected and permitted by the airport authorities.
  • It is the Customers’ responsibility to ensure that they locate and wait for the assigned service representative at the specified meeting point.
  • The greeter’s details will be shared with the customer in advance and an attempt to connect with the user/customer will be made by the greeter before/at the time of service. In the event user/customer fails to connect with the greeter despite attempts made by the greeter, in such event it shall be treated as a “NO SHOW” case and no refund shall be made.
  • If there is any change in flight schedule, DreamFolks is required to be intimated in advance for the purpose of rescheduling the service along with the airline communication recived by the customer. In the event of DreamFolks not being intimated resulting in the customer not being able to avail the Service due to the event of change in schedule, such event shall be treated as NO SHOW and no refund shall be made.
  • If the user/customer is carrying more than 2 luggage items, they are required to share the details with DreamFolks prior to availing the Service. If both Parties agree for any additional charges for any additional luggage items (if any) shall be borne directly by the Customer.
  • In the event of any security and safety concerns, relevant airport authorities and/or other relevant entities reserve the right to suspend Meet and Assist Service, which is beyond the reasonable control of the DreamFolks, and in any such events DreamFolks shall not be held liable for non-execution of Service.
  • In the event of any query, please contact the DreamFolks at [email protected] before completing the booking process.
  • Any service feedback/grievance to be shared within 24 hours of completion of Service.
  • Cancellation Charges:
    Within India
    Cancellation Timeline Cancellation Charge
    Up to 72 hours prior to the scheduled meeting time 10% of the booking amount
    Less than 72 hours and up to 48 hours prior to scheduled meeting time 25% of the booking amount
    Less than 48 hours and up to 24 hours prior to the scheduled meeting time 50% of the booking amount
    Less than 24 hours prior to the scheduled meeting time 100% of the booking amount
    Outside India
    Cancellation Timeline Cancellation Charge
    Up to 96 hours prior to the scheduled meeting time 10% of the booking amount
    Less than 96 hours and up to 72 hours prior to scheduled meeting time 25% of the booking amount
    Less than 72 hours and up to 48 hours prior to the scheduled meeting time 50% of the booking amount
    Less than 48 hours prior to the scheduled meeting time 100% of the booking amount
  • Note:
    • For cancellation, please contact [email protected]
    • For the purpose of calculating cancellation charges, the booking amount shall mean the total amount (including taxes) paid/ payable with respect to the service.
    • DreamFolks shall endeavour to process the refund (if applicable), within 15 days from the date of cancellation and receipt of bank account/ credit card details.
  • No refund shall be made in the following events:
    • Wrong information about travel details.
    • NO SHOW.
    • Any amount paid for service add-ons.
    • Delayed/missed/cancelled flights.
    • Late arrival at the airport which results in denied check-in or boarding by the airlines.
    • In case of any misconduct or any unlawful or prohibited activity by the Customer(s).
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Airport Spa
  • The access to spa service will be available on a first-come-first-serve basis.
  • Each participating spa outlet may have defined operational hours and may differ from each other. Operational hours are subject to change at the discretion of relevant authorities. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time to time, which are required to be followed and adhered to.
  • The service is only available for intended customer/user and is non-transferable. The user name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • Each user/customer is obligated to declare/ disclose any medical/ health conditions and/ or any allergies s/he may be prone to preventing them from availing the spa service. DreamFolks and/ or the spa outlet shall in no manner whatsoever be responsible for any medical/ health conditions and/ or any other incident that a customer may suffer due to availing the spa services.
  • Spa services are of a fixed pre-defined type (any one of: head/ neck/ shoulder/ upper back/ foot reflexology) and session length (30 minutes). Any services availed in addition/ separate from the pre-defined services shall be on a chargeable basis, payable directly by the customer at the outlet.
  • Spa staff has the right to terminate the session/ visit early or to refuse entry/ service to a customer who is either intoxicated or behaving in a disorderly fashion or is otherwise in violation of the terms and conditions of the service, or any statutory, regulatory terms or governing authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations. Any unwarranted/ sexual behaviour, advances, comments and/ or requests made will result in immediate termination of service without any refund and/ or further recourse.
  • Access to the service does not guarantee service by/ from a specific therapist/ staff member and or gender.
  • By booking/availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • By booking/ availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Coffee on the Go
  • There are pre-defined categories under this service which customers can select at outlet.
  • All service offerings are subject to availability.
  • In the event Customer avails any additional product/ services (which are not included within the standard offering) the Customer is responsible to make prior inquiries before availing any such product/ services, and shall be responsible for directly paying the charges, if any, at the outlet.
  • The service is non-transferable, not refundable and cannot be exchanged, wholly or partly for cash and/ or anything else.
  • Customers are solely responsible to enquire about the food items, ingredients etc., and to inform the outlet of any allergies that they may have and ensure that they have received the correct order.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the outlet, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the Customer at the outlet
  • DreamFolks explicitly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of Customer’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damage, damages, losses etc. suffered directly and/ or indirectly by the Customer, related persons and or any third party.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or Customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions with a prior intimation as per standard timelines.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
  • Support: For any queries or support Customers may reach to DreamFolks’ support team (available 24x7): either via call at 18001234109 (within India), or email at [email protected].
Social Club
  • Reservations of any service at any recreational facility can be done through web-access portal only.
  • Reservation of the recreational facility is exclusively available for the users with entitled benefits.
  • Access to the one specified recreational facility is limited to once per month.
  • Access to certain recreational facilities require the mandatory use of a physical membership card linked to your subscription. You will be prompted on Webaccess during the booking process, where you can submit your card delivery request. Please note, card delivery typically takes 2 to 3 weeks, depending on your city and location.
  • All reservations must be made as per the reservation conditions on the DreamFolks portal. Direct walk-in would not be honoured by the recreational facilities under this program.
  • Reservations are subject to availability and will be confirmed by DreamFolks team on the Webaccess portal and/or email and/or through WhatsApp.
  • It is important for the subscribers to provide accurate details while making a reservation to avoid any last-minute confusion at recreational facilities.
  • Subscribers are required to present the welcome letter along with a government ID at the recreational facilities for getting the access.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the recreational facilities, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the subscriber at the recreational facilities.
  • DreamFolks offers a fixed pre-defined service at the recreational facilities.
  • No additional service other than the one booked would be offered at the recreational facilities.
  • For any transaction(s) done directly between the subscriber(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
  • Reservation Conditions:
    Reservation Timeline Requirement by Service Receiver/ Subscriber Acknowledgement of Reservation by DreamFolks Reservation confirmation by DreamFolks Details of the welcome letter by DreamFolks Maximum advance days
    Minimum 48 hours in advance Immediate 24 hours prior to the Service date and time 24 hours prior to the Service date and time 7 days
  • Any changes or rescheduling of an existing reservation will be treated as a new reservation, and the standard reservation turnaround time (TAT) would apply.
  • The recreational facility reserves the right to cancel or reschedule reservations due to any unforeseen circumstances (e.g., maintenance, staff unavailability, etc.).
  • Any damages caused by the subscriber to recreational facilities’ property or any other guest/s or their property must be compensated by the responsible party and to be dealt directly between the parties. DreamFolks is not responsible for providing any compensation whatsoever in this case.
  • Recreational facilities has the right to terminate or refuse entry/ service to a subscriber who is either highly intoxicated or behaving in a disorderly fashion or is otherwise in violation of the terms and conditions of the recreational facilities, or any statutory, regulatory terms or governing authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or weapon and/or safety regulations. Any unwarranted behaviour with staff or other guests, advances, comments and/ or requests made will result in immediate termination of service/subscription without any refund and/ or further recourse.
  • Subscribers are responsible for their guests’ behaviour and must ensure compliance with recreational facilities’/DreamFolks policies.
  • DreamFolks & the participating recreational facilities reserves the right to modify or relocate reservations if required. Consent for the same will be taken in advance from the primary subscribers in case of any significant changes.
  • DreamFolks explicitly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of subscriber’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damages, losses etc. suffered directly and/ or indirectly by the subscriber, related persons and or any third party.
  • In the event a subscriber has any claim regarding the service including without limitation in relation to the proficiency, quality and/ or merchantability etc., any and all such claims by the subscriber are required to be made directly to the respective recreational facility, and the subscriber agrees that neither DreamFolks nor any other third-party (except the respective recreational facility) shall be responsible/ liable in respect of any such claims/ complaints.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification.
  • By reserving / availing the service, it is deemed that the service receiver and/ or subscriber has, before availing the service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the service.
  • DreamFolks reserves right to modify any of the terms and conditions with a prior intimation as per standard timelines.
  • All recreational facilities are governed by specific policies such as:
    • A restricted time duration.
    • Enforcement of a dress code, or a restriction on the attire.
    • Other recreational facilities-specific rules, such as guest, child, pet, etc.
    • Subscribers are requested to make prior enquiries with the recreational facility to avoid any inconvenience/cancellation.
  • Any cancellation request must be submitted by customer via email to [email protected] at least twelve (12) hours prior to the scheduled date and time of the service. Cancellation requests received less than twelve hours in advance shall not be accepted, with no option of refund or rescheduling of the service. By making a booking, the customer acknowledges and agrees to abide by this cancellation policy.
  • A single card or membership issued may be linked to only one unique mobile number or email ID in the DreamFolks WebAccess account. Duplicate associations of a card or membership with multiple numbers or email IDs are strictly prohibited to maintain account security, and accurate user identification.
    • Support: For any queries or support, subscribers may reach to DreamFolks’ support team (available 24x7): either via call at 18001234109 (within India), or email at [email protected].
Beauty & Grooming
  • The access to personal grooming service will be available as per outlet’s occupancy.
  • Each participating outlet may have defined operational hours and may differ across various outlets.
  • Each customer is obligated to declare/ disclose any medical/ health conditions and/ or any allergies s/he may be prone to preventing them from availing any service (or part thereof). DreamFolks and/ or the outlet shall in no manner whatsoever be responsible for any medical/ health conditions and/ or any other incident that a customer may suffer due to availing the services.
  • Customers shall have to create a voucher/ QR code via service provider’s portal to avail the complimentary access.
  • Once the voucher/ QR code is created, the service is to be used/ consumed within the validity period of the voucher/ QR code. In the event the voucher/ QR code is not used and expires, the same shall not be revalidated/ made available for re-use.
  • Pre-booking of any service is not allowed via service provider’s web-access portal. However, should customer require/ deem fit, s/he can directly coordinate with the outlet to reserve an advance slot – which shall be solely at the respective outlet’s discretion; DreamFolks shall not be responsible for the same in any manner.
  • Service(s) once redeemed will be considered as utilized and cannot under any circumstance/ in any manner can be cancelled/ refunded/ retained/ reinstated.
  • It is customer’s responsibility to ensure that the service gets redeemed by the outlet staff before the service only and not during the waiting period.
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
SIM
  • Booking requests for any SIM services must be raised on DreamFolks’ provided portal, a minimum of two (02) clear days prior to the date of requirement/ travel date on the DreamFolks provided portal.
  • Service fulfilment is subject to the availability.
  • SIM to be issued only post successful completion of KYC as mandated by the ultimate service provider.
  • All service parameters, including without limitation, network coverage, speed, service quality etc., are determined by the telecom operator and may vary depending on location, network conditions, and other factors.
  • Any network/ SIM-related issues are to be reported to and resolved by directly the ultimate SIM service provider only.
  • By availing/ using the SIM, it is deemed accepted that the customers shall unconditionally agree with the terms of use of the service/ SIM, as prescribed by the respective telecom operator, and shall not use the services as and where prohibited. Non-exhaustive examples of prohibited usage are: usage for unlawful, abusive, or fraudulent purposes, including actions that interfere with the service provider’s ability to provide service, abuse bonus and/ or promotional programs, avoid payment obligations, compromise network security or capacity, excessively contribute to network congestion, adversely affect network service levels, illegitimate data flows, degrade network performance, and/ or harm the network or other customers, etc.
  • DreamFolks or the telecom operator makes no warranties and expressly disclaims all warranties regarding the accuracy, completeness, reliability, or continuous supply of content or information from third-party sites or resources accessed through the service.
  • DreamFolks is not responsible for any illegal, unauthorized, fraudulent activities etc. carried out by the customer using the SIM.
  • DreamFolks is not responsible for any harm caused by any content accessed using the service or otherwise. customers are solely responsible for safeguarding the device/ equipment etc. with suitable anti-virus software.
  • The services may be suspended and/ or terminated without any liability to DreamFolks, and without any notice to the customer, in the following events:
    • Failure of user/customer’s KYC;
    • Usage of the service in violation of the terms of use of service, as prescribed by the telecom operator, and as per the provisions of applicable/governing laws;
    • As per the orders/ instructions/ guidelines of Government/ statutory/ law enforcement authority
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • Cancellation Policy:
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Visa At Your Doorstep (VAYD)
  • This service can only be booked post-visa appointment generation.
  • Timelines related to advance booking for the Service:
    Advance Booking Timeline Requirement Acknowledgement Booking confirmation by DreamFolks Sharing of Executive’s details
    7 clear days Within 48 hours of receiving the booking 72 hours prior to the scheduled Service date/ time. 24 hours prior to the scheduled Service date/ time
  • This Service is subject to availability and final confirmation by the service provider. Please note that booking the Service on DreamFolks’ provided portal does not confirm the booking.
  • The grant or refusal of the visa is at the sole discretion of the embassy/ consulate and availing of this Service and/ or any other value-added services will not affect the processing time and/ or decision with respect to the visa application.
  • DreamFolks is neither involved in the process nor is liable and/ or responsible in any manner whatsoever with respect to the grant or rejection of the visa application of any customer by the embassy/ consulate.
  • The VAYD service does not cover the cost of travel of the final service provider’s employee(s)/ representatives who visit the customer’s location for fulfilment of the Service. The customer is responsible for making the required travel booking and expenses.
  • All additional expenses, other than the cost of VAYD service, including without limitation, travel of final service provider’s employee(s)/ representatives, etc. shall be charged directly by, and as per the rates of the final service provider & be borne by the customer directly. Any such charges paid by the customer are non-refundable.
  • This Service does not include the visa application fee.
  • The Service is currently offered for selected countries, as per the below list, and is subject to change.
    Sr. No. Country Sr. No. Country Sr. No. Country Sr. No. Country
    1 Austria 2 Belgium 3 Bulgaria 4 Croatia
    5 Cyprus 6 Czech Republic 7 Denmark 8 Estonia
    9 Finland 10 France 11 Germany 12 Hungary
    13 Iceland 14 Italy 15 Latia 16 Lithuania
    17 Luxembourg 18 Malta 19 Netherlands 20 Norway
    21 Poland 22 Portugal 23 Slovakia 24 Slovenia
    25 Sweden 26 Switzerland 27 United Kingdom
  • Cancellation Charges:
    Cancellation Timeline Cancellation Charge
    Up to 72 hours prior to the scheduled meeting time 10% of the booking amount
    48 hours to 72 hours prior to scheduled meeting time 50% of the booking amount
    Less than 48 hours prior to the scheduled meeting time 100% of the booking amount
  • By booking/availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Floral gifting
  • Customers are required to book their orders on DreamFolks’ provided portal. All preferences need to be carefully mentioned while creating the booking/ availing the Service.
  • All orders are to be placed two (02) clear days in advance of when the service is required to be completed.
  • Order delivery window is between 9 AM – 9 PM. This timing is subject to change due to availability/ special occasions.
  • Any order placed is subject to acceptance at the discretion of the vendor, basis availability of items. Vendor may reject the booking in case of non-availability of items.
  • In case of delivery is not possible on public holidays and/ or any other restriction, orders will be delivered on the next day.
  • To avoid any issues with the delivery, customers are required to ensure including all details correctly and completely, such as: address, including accurate postcode of the intended delivery address, landmark and contact number, together with alternate contact number and e-mail address
  • "Preferred Delivery Time" is obtained from the customer for convenience, and best efforts will be made to deliver the order during the said time, however the same is not guaranteed, and DreamFolks cannot be held responsible for delivery outside such preferred time.
  • If the intended recipient is not found at the address provided, the order may be delivered to a neighbour, front desk or security, as per your instructions. In all such events, the order will be considered as delivered, and DreamFolks will not be responsible for any damage or loss of items.
  • If the recipient's number is incorrect/ not responding/ is unavailable, the delivery may not be possible and such orders would be considered as “NO SHOW”. In such cases, no refund shall be made.
  • If for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted, and no refund shall be made.
  • Cancellation policy:
    • For complimentary bookings: Request once created cannot be cancelled.
    • For paid bookings, following cancellation policy would be applicable:
      • Upto 72 hours from the scheduled delivery: 25% of the booking amount
      • Less than 72 hours - 100% of the booking amount
  • For any cancellation/ or modification in the existing booking, kindly contact us via email at [email protected], or call at 18001234109, at least 24 hours prior of the service date and time.
  • By booking/availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Golf - Games & Lessons India
  • Golf service offered is not a Golf club membership.
  • Bookings Conditions:
    Golf Games:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance booking days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 player <= 24 Hours >= 48 Hours
    Weekends 3 players <= 24 Hours >= 48 Hours
    Golf Lesson:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Player <= 24 Hours >= 48 Hours
    Weekends 1 Player <= 24 Hours >= 48 Hours
  • Service inclusions:
    Service Type Particular Location - India
    Golf Games Green Fee Complimentary
    Caddie Excluded - Customer to pay at golf course
    Cart Excluded - Customer to pay at golf course
    Golf Lessons Range Fee Complimentary
    Equipment Rental Complimentary
    Golf Ball Usage Complimentary
  • Acceptance of requests for bookings Golf lessons/ games are subject to availability and acceptance at the discretion of Golf clubs/ academies/ instructors.
  • Any person availing Golf-related service hereunder will not be granted access unless the booking is routed and processed via DreamFolks. Golf Clubs/ Academies/ Instructors shall not entertain any direct correspondence/ enquiries and/ or attempts for bookings directly from the customers.
  • DreamFolks reserves the right to change the golf clubs/ learning facilities at which the benefits are being offered without notice.
  • Golf service is valid for access to Golf course only. customers and/ or accompanying persons (if any are permitted) shall not have access to any other facilities at the Golf facility.
  • All customers and/ accompanying persons must follow all local/ in-house/ establishment’s usage rules, including limits of access to use the facilities.
  • Golf service provided hereunder cannot be used in conjunction with any other Golf programme.
  • DreamFolks does not underwrite and/ or warrant the services performed by the Golf courses/ academies/ instructors and shall not be liable in any manner whatsoever for any deficiency, delay and/ or imperfection in such services, or for any loss or damage or any personal or bodily injury suffered by a customer, directly or indirectly, by use or non-use of the services provided.
  • All payments and any other charges requiring pre-payment must be made at the time of the booking.
  • All customers are required to pay for range balls, caddie fees, insurance, and/ or hire of equipment etc. directly at the Golf facility, wherever applicable.
  • The benefits offered to the customer are exclusive and are non-transferable under any circumstances.
  • The Golf facility has the right to deny access/ additionally charge the person if s/he is found to be attempting to be using the booking on behalf of the primary customer.
  • All customers must present photo identification as a matter of mandatory requirement for verification at the Golf facility.
  • It shall solely be the responsibility of the customer to fulfil the minimum flight conditions in respect of each booking request, and DreamFolks shall not be responsible in any manner whatsoever to assist any customer to achieve the minimum flight condition numbers.
  • A customer shall be permitted to make a booking a maximum of 14 days in advance and can hold only one booking at a time.
  • Should the service be suspended and/ or cancelled after commencing the round due to rain, inclement weather, and/ or for any other reason, there will be no refund of any pre-paid charges or reversal of entitlement.
  • For service booked to be availed on a Saturday/ Sunday/ Restricted Holiday/ Public Holiday, weekend rates shall be applicable.
  • Customers may be allowed to play on the same flight with a Club Member/ other guest, subject to fulfilment of the minimum flight conditions, and the Club Member/ other guest having already made the booking prior to the customer’s request. In such cases, the customer must provide the details of the Club Member who the customer will be joining for the Golf game, including the exact details of the Golf booking held by such Club Member/ other guest. The information provided will be first verified from the specified golf club, and the booking request will be processed only after the details provided by the customer have been confirmed by the relevant Golf facility.
  • Tournament dates at Golf facilities are black-out dates.
  • The Golf service is valid for access only to individuals and is not valid for any group bookings, unless otherwise specified.
  • DreamFolks and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the service, or complete offer at any time without notice.
  • In the event, the customer does not turn-up at the Golf facility on the day/ designated time of service, the booking will be considered as “NO SHOW”. No refund shall be made in respect of such cases
  • Handicap score/ card is mandatory for making bookings for Golf game.
  • Golf club member is mandatory for making bookings on weekends and holidays at specific golf clubs.
  • Most Golf facilities have universally acceptable Golfing dress codes. In general, a collared shirt and trousers is fine. Golf courses/ facilities do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some Golf courses/ facilities it is required to keep your shirt tucked in. Please ensure you wear a proper set of Golf shoes with soft spikes for all Golfing sessions.
  • Cancellation and/ or Change Conditions – India
    Condition Timeline Charge
    Cancellation Upto 48 hours prior to tee-off time No charge
    Less than 48 hours to tee-off time 100% of the Service’s charge
    Changes 48 hours prior to tee-off time No Changes
    More than 48 hours to tee-off time Unlimited
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Golf - Games & Lessons Rest of the World
  • Golf service offered is not a Golf club membership.
  • Bookings Conditions:
    Golf Games:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance booking days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Clear days <= 24 Hours >= 48 Hours
    Weekends 3 Clear days <= 24 Hours >= 48 Hours
    Golf Lesson:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Clear days <= 24 Hours >= 48 Hours
    Weekends 3 Clear days <= 24 Hours >= 48 Hours
  • Service Inclusion:
    Type Offer Rest of the World
    Golf Games Green Fee Complimentary
    Caddie Excluded. Paid by customer at golf course
    Cart Excluded. Paid by customer at golf course
  • Acceptance of requests for bookings Golf games are subject to availability and acceptance at the discretion of Golf clubs / academies / instructors.
  • Any person availing Golf-related service hereunder will not be granted access unless the booking is routed and processed via DreamFolks. Golf Clubs/ Academies/ Instructors shall not entertain any direct correspondence/ enquiries and/ or attempts for bookings directly from the customers.
  • DreamFolks reserves the right to change the golf clubs at which the benefits are being offered without notice.
  • Golf service is valid for access to Golf course only. customers and/ or accompanying persons (if any are permitted) shall not have access to any other facilities at the Golf facility.
  • All customers and / accompanying persons must follow all local/ in-house/ establishment’s usage rules, including limits of access to use the facilities, as applicable to players, customer should make prior enquiries at the golf club before the service date.
  • Golf service provided hereunder cannot be used in conjunction with any other Golf programme.
  • DreamFolks does not underwrite and/ or warrant the services performed by the Golf courses/ academies/ instructors and shall not be liable in any manner whatsoever for any deficiency, delay and/ or imperfection in such services, or for any loss or damage or any personal or bodily injury suffered by a customer, directly or indirectly, by use or non-use of the services provided.
  • All payments and any other charges requiring pre-payment must be made at the time of the booking.
  • All customers are required to pay for range balls, caddie fees, insurance, and/ or hire of equipment etc. directly at the Golf facility, wherever applicable.
  • The benefits offered to the customer are exclusive and are non-transferable under any circumstances.
  • The Golf facility has the right to deny access/ additionally charge the person if s/he is found to be attempting to be using the booking on behalf of the primary customer.
  • All customers must present photo identification as a matter of mandatory requirement for verification at the Golf facility.
  • It shall solely be the responsibility of the customer to fulfil the minimum flight conditions in respect of each booking request, and DreamFolks shall not be responsible in any manner whatsoever to assist any Customer to achieve the minimum flight condition numbers.
  • Should the service be suspended and/ or cancelled after commencing the round due to rain, inclement weather, and/ or for any other reason, there will be no refund of any pre-paid charges or reversal of entitlement.
  • For service booked to be availed on a Saturday/ Sunday/ Restricted Holiday/ Public Holiday, weekend rates shall be applicable.
  • Customers may be allowed to play on the same flight with a Club Member/ other Green Fee-paying guest, subject to fulfilment of the minimum flight conditions, and the Club Member/ other Green Fee-paying guest having already made the booking prior to the customer’s request. In such cases, the customer must provide the details of the Club Member who the customer will be joining for the Golf game, including the exact details of the Golf booking held by such Club Member/ other Green Fee-paying guest. The information provided will be first verified from the specified golf club, and the booking request will be processed only after the details provided by the customer have been confirmed by the relevant Golf facility.
  • Tournament dates at Golf facilities are black-out dates.
  • The Golf service is valid for access only to individuals and is not valid for any group bookings, unless otherwise specified.
  • DreamFolks and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the service, or complete offer at any time without notice.
  • In the event, the customer does not turn-up at the Golf facility on the day/ designated time of service, the booking will be considered as “NO SHOW”. No refund shall be made in respect of such cases
  • Handicap score/ card is mandatory for making bookings for Golf game.
  • Golf club member is mandatory for making bookings on weekends and holidays at specific golf clubs. This may vary from club to club
  • Most Golf facilities have universally acceptable Golfing dress codes. In general, a collared shirt and trousers is fine. Golf courses/ facilities do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some Golf courses/ facilities it is required to keep your shirt tucked in. Please ensure you wear a proper set of Golf shoes with soft spikes for all Golfing sessions.
  • Cancellation Conditions
    Condition Period Charge
    Cancellation 96 Hrs Prior to Tee time No charge
    < 96 Hrs to Tee time 100%
    Changes 96 Hrs Prior to Tee time No charge
    > 96 Hrs to Tee time Unlimited
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Healthcare
  • Customers are required to book their orders on DreamFolks’ provided portal.
  • All orders are to be placed two (02) clear days in advance of when the service is required to be completed.
  • The service provider will call the customer within 2 hours upon receipt of booking.
  • All pre-requisites/ precautions/ preparation steps required before sample collection will be informed to customer by the service provider via call/ e-mail and are required to be followed by the customer.
  • After sample collection, the report will be shared with the customer by the service provider within 24-72 hours (depending upon the tests) via e-mail/ WhatsApp.
  • Any booking request placed is subject to acceptance at the discretion of the service provider, basis availability. In case of non-availability, service provider may reject the booking.
  • DreamFolks is not liable and/ or responsible in any manner whatsoever with respect to the provision of pathology services and/ or reports shared with the customer by the service provider.
  • Sample collection window is between 6 AM – 12 PM every day. This timing is subject to change due to availability/ special occasions.
  • For the provision of facilitation of service, DreamFolks may collect some of customer’s information, including requisite personal data or information. This may include records of any communications exchanged between customer and service provider.
  • If the customer is either not available for sample collection on the designated date, time and/ or place, or the customer’s contact number/ address is incorrect/ not responding/ is unavailable, the booking will be treated as a “NO SHOW”, and no refunds shall be made, or 100% charges would be applicable (as the case may be).
  • Booking once created cannot be re-scheduled.
  • Cancellation Policy
    • Upto 72 hours prior from the scheduled service time - 10% of the Booking Amount
    • 48 hours to 72 hours prior to scheduled meeting time - 25% of the Booking Amount
    • 24 hours to 48 hours prior to the scheduled meeting time - 50% of the Booking Amount
    • Less than 24 hours prior to scheduled service time - 100% of the Booking Amount
  • By booking/ availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Highway F&B
  • This service has pre-defined categories – such as breakfast/ lunch/ dinner/ fixed meal etc. and vary across different outlets. customers may select the preferred available option before proceeding with the transaction.
  • All service offerings are subject to availability.
  • In the event customer avails any additional product/ services (which are not included within the standard offering) the customer is responsible to make prior inquiries before availing any such product/ services, and shall be responsible for directly paying the charges, if any, to the outlet.
  • The service is only available for intended customer and is non-transferable.
  • Once the customer has selected the preferred option and transaction has been processed, the option shall not be changed, and the transaction shall not be reversed.
  • The service is non-transferable, not refundable and cannot be exchanged, wholly or partly for cash and/ or anything else.
  • Customers are solely responsible to enquire about the food items, ingredients etc., and to inform the outlet of any allergies that they may have and ensure that they have received the correct order.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the outlet, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the customer at the outlet.
  • DreamFolks expressly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of customer’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damage, damages, losses etc. suffered directly and/ or indirectly by the customer, related persons and or any third party.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Airport F&B
  • Food and Beverage (F&B) services have pre-defined categories – varies across different outlets.
  • All service offerings are subject to availability.
  • In the event customer avails any additional product/ services (which are not included within the standard offering) the customer is responsible to make prior inquiries before avail any such product/ services, and shall be responsible for directly paying the charges, if any, to the outlet.
  • The service is only available for intended customer and is non-transferable.
  • Once the customer has selected the preferred option and transaction has been processed, the option shall not be changed, and the transaction shall not be reversed.
  • The service is non-transferable, not refundable and cannot be exchanged, wholly or partly for cash and/ or anything else.
  • customers are solely responsible to enquire about the food items, ingredients etc., and to inform the outlet of any allergies that they may have and ensure that they have received the correct order.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the outlet, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the customer at the outlet
  • DreamFolks expressly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of customer’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damage, damages, losses etc. suffered directly and/ or indirectly by the customer, related persons and or any third party.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
In-Flight Meal
  • Customers are required to make selection of meal as per their choice, directly with the airline, in advance. The customer is responsible for selecting the correct option as per its dietary requirement.
  • DreamFolks cannot be held responsible for non-availability of any preferred meal option.
  • This service does not provide the customers the option to customize in-flight meals. For example, substitutions or ingredient changes are typically not allowed.
  • The customer agrees and acknowledges that DreamFolks shall not be responsible for:
    • Quantity and/ or quality of the service provided by the airline;
    • The unavailability of items selected at the time of booking/ availing the service;
    • The airline serving incorrect items;
  • In the event of the service being unsatisfactory and/ or the customer having any complaint/ feedback, the customer shall have to contact the respective airline. DreamFolks shall not be responsible in respect of this matter.
    • However, the availability of refunds for meals is subject to specific conditions, such as flight delays or cancellations, as per the terms and conditions of the airline.
  • DreamFolks shall not be responsible for any direct and/ or indirect loss of whatsoever nature caused to the customer due to availing the Service, including without limitation, any claims of personal injury and/ or death. Any claims by the customer shall have to be addressed to the respective airline only.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
  • Cancellation: No refund or cancellation can be made once the voucher is generated.
  • DreamFolks reserves the right to modify any of the terms and conditions, or discontinue the service at any time, without prior notice.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Excess Baggage
  • Customer needs to generate QR code from Web-access portal.
  • Service is allowed in categories as follows:
    • For Domestic: 10 KG by Air, 20 KG by road.
    • For Global: 10 KG by Air
  • Service is available at following 6 locations within India:
    • Delhi T3, Guwahati T1, Ahmedabad T1, Jaipur T2, Hyderabad T1 (Dom & Intl), Lucknow T3 (Dom & Intl)
  • It is mandated for the customer to facilitate with accurate details of Shipper / Receiver’s name, address, telephone numbers, email ids, and forms permits, waybills, invoices, etc. as per statutory requirements.
  • DreamFolks or the Service providing vendor shall not be held responsible / liable in case of any deficiency in the documents and no claim or grievance of any nature shall be entertained.
  • DreamFolks assumes no responsibility and or liability in case material is outwardly intact at the time of effecting delivery. Lodging a claim for damage, shortage, breakage, leakage, pilferage etc. after taking delivery shall not be entertained in any circumstances whatsoever. However, Parties may insist for open delivery in case shipment is outwardly in damaged condition, to assess the loss.
  • The liability of our Vendors for the bookings of the shipments lost/ damaged/pilfered restricted through this docket is subject to a maximum of Rs 3,000/- (Rupees Three Thousand Only) or costs of reconstruction whichever is lower. For the Purpose of clarity the liability of our Vendor under this Docket howsoever arising is limited to INR 3000.
  • Both DreamFolks and the service providing Vendor shall not be liable for any kind of damages to the goods caused due to improper and defective packing of goods.
  • The shipments entrusted by the customers to service providing vendor is strictly booked on “SAID TO CONTAIN BASIS”. Wherein DreamFolks & Service providing vendor has no obligation to open and check the nature etc. of the Shipment, however the service providing Vendor has a right to open and check a shipment as per its sole discretion.
  • The docket is issued strictly based on declaration given by the customers, DreamFolks or the service providing vendor shall not be responsible for any incomplete/inaccurate/wrongful information etc. and any liability arising out of this, shall be sole responsibility of the customer, providing such information.
  • The customers need to declare & ensure that the shipment covered under the docket does not include any contraband, hazardous, inflammable or prohibited articles as defined in various statues & IATA regulations.
  • Vendor may collect the differential charges from the customer (sender/receiver) in the event of any discrepancy found by the vendor in the weight declared by the customer and the actual weight of that shipment.
  • TAT for delivery would be as following:
    Within India
    TIMELINES
    BY ROAD BY AIR
    To Metro Locations Within Same Zone Any other location To Metro Locations Within Same Zone Any other location
    4-6 Days 2-4 days 6-7 Days 2 Days 2 Days 2-3 Days
    Outside India
    • All International Shipments will be moved by AIR
    • All dispatches will be from Delhi
    • Any pickup outside Delhi will attract 2-3 additional days for Delivery added to the below mentioned Timeline
    From Sent to International (Outside India) locations
    Delhi 4-7 working days
  • There could be delay in case of factors beyond the reasonable control of DreamFolks & vendor including but not limited to any force majeure and any other cause(s) beyond the control of DreamFolks such as fires, floods, strikes, lockouts, lockdown, curfews, riots or civil commotion, epidemics, pandemics, COVID-restrictions, war, change in the legal/regulatory regime and acts of government, technical failure, political rallies, VIP movements, weather conditions etc. Any delay will be timely informed to the customer by the vendor.
  • DreamFolks reserves the right to amend or update these terms and conditions any time without prior notice. Customers should check for updates before using the service.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Baggage Wrapping
  • Types of Luggage: The service may be available for different types of luggage, including suitcases, backpacks, and duffle bags. Some service providers may have restrictions on unusually sized items. The list of items can be verified at the baggage wrapping counters.
  • Exclusions: Items such as liquids, dangerous goods, or illegal materials may not be allowed to be wrapped. The list of excluded items can be verified at the baggage wrapping counters.
    • In case the item is wrapped & during scanning of the luggage if such items are found, customer may be charged for re-wrapping the baggage
  • Charges: Additional charges may be applied if the customer is availing the service outside the complimentary benefit count. The cost is usually based on the size of the luggage or the number of pieces to be wrapped.
  • Damage: The service provider typically disclaims responsibility for any damage to items inside the luggage, as the wrapping is primarily to protect against external risks.
  • Loss or Theft: Wrapping does not guarantee the prevention of loss or theft, and service providers usually do not assume responsibility for items that go missing during travel.
  • Inspection: Service providers may reserve the right to refuse wrapping if they believe the contents of the baggage violate regulations or pose a safety risk as per Airport Protocol.
  • Warranty: DreamFolks does not provide any warranty on the contents of the luggage.
  • Wrapping Duration: The time required for wrapping can vary depending on the size of the item and the location of the service. It is usually a quick process but could take longer during peak times.
  • Availability: Baggage wrapping services are usually available during operating hours of the location (e.g., airport terminals), but may not be available during certain holidays or off-peak times. Kindly enquire about the availability at the baggage wrapping counters/airport helpdesk.
  • No Refund Policy: Baggage wrapping service operates with a no-refund policy once the service is performed, as the wrapping process is completed at the point of service. In case of any dis-satisfaction pertaining to the wrapping process, please connect with the service provider at the airport.
  • Cancellation: If you decide to cancel before the wrapping is done, customers can cancel the QR code on the DreamFolks web-access portal.
  • Airport Security: Wrapped luggage may need to be inspected by airport security, and the wrapping might need to be removed if it hinders the inspection process.
  • Prohibited Items: Some airlines or transport operators may have specific rules regarding wrapped luggage, such as restrictions on the types of materials or the need to remove the wrapping during security screening.
  • Unforeseen Circumstances: DreamFolks is not liable for delays or non-availability of service due to unforeseen circumstances, such as loss of electricity, machine not functional, or other events beyond control.
  • DreamFolks reserves the right to amend or update these terms and conditions any time without prior notice. Customers should check for updates before using the service.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
Sleeping Pods and Nap Rooms
  • All bookings are to be made at least 48 hours prior to the travel.
  • Sleeping Pods/Nap rooms can be booked as per slot availably depending on airport location.
  • Guest Photo-ID & valid tickets / boarding pass will be required at the time of checking in for all guests.
  • Precise Flight Details are mandatory; failing which airport partner cannot guarantee the reservation.
  • 1 Child up to 2 years can stay with one adult when sharing existing sleeping pod without any extra charge.
  • “NO SHOW” amounting to the original stay charge (including taxes) will be charged for any reservation not claimed 60 minutes after guest's flight arrival or 15 minutes after the arrival time as advised by guest while making the reservation.
  • Cancellation Policy
    • 72 hours prior to the scheduled meeting time - 10% of the Booking Amount
    • 48 hours to 72 hours prior to scheduled meeting time   -   25% of the Booking Amount
    • 24 hours to 48 hours prior to the scheduled meeting time   -   50% of the Booking Amount
    • Less than 24 hours   -  100% of the Booking Amount
  • All cancellations made within 24 hours of arrival are subject to a cancellation fee amounting to the entire stay charges plus applicable taxes. If in case any amendment is required, please do contact at [email protected]
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at [email protected].
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